Privacy Policy
Last updated: 1st March 2026
This Privacy Policy explains how we collect, use and protect your personal information when you use our website or physiotherapy services.
Please read this policy carefully.
Data Collection
We collect Personal Information with your consent for the purpose of providing physiotherapy services.
Personal Information may include:
Names, addresses and contact details
Medical information
Veterinary information
Appointment and treatment records
Emergency contact details
We may collect your Personal Information directly from you, including:
Information provided on consent or registration forms
Information provided during treatment
Information submitted through our website contact form
Emails or other communications with us
We only collect information that is necessary for the safe and effective delivery of physiotherapy services.
Website Data Collection
We may collect data when you visit our website.
Analytics
This website collects personal data to support site analytics, including:
Browser type
Device information
Pages visited
IP address
Website usage information
This information is shared with Squarespace, our website hosting and analytics provider, to help us understand website traffic and improve our services.
Cookies
This website uses cookies and similar technologies.
Squarespace uses essential cookies to allow the website to function securely.
These cookies help:
Load pages correctly
Maintain website security
Improve performance
You can control cookies through your browser settings.
For more information see The cookies Squarespace uses.
How We Use Your Information
We use your Personal Information to:
Provide physiotherapy treatment
Maintain clinical records
Contact you about appointments
Respond to enquiries
Improve our services
Maintain website performance and security
We do not sell your Personal Information.
Data Storage
We may store your Personal Information:
In paper records
Electronically
In photographs or videos where relevant to treatment
We take reasonable steps to keep your information secure and protected from unauthorised access.
Sharing Your Information
We may share your Personal Information where necessary for treatment purposes, including:
Referring veterinarians
Medical professionals
Insurance providers (where required)
We may also share information if required by law.
Data Retention
We keep Personal Information only for as long as necessary.
Clinical records may be kept for a number of years in line with professional and legal requirements.
Your Data Protection Rights
Under UK data protection law, you have the right to:
Access
You have the right to request copies of your Personal Information.
Rectification
You have the right to request correction of inaccurate information.
Erasure
You have the right to request deletion of your Personal Information in certain circumstances.
Restriction of Processing
You have the right to request restriction of processing in certain circumstances.
Object to Processing
You have the right to object to processing in certain circumstances.
Data Portability
You have the right to request transfer of your Personal Information to another organisation or to yourself where applicable.
You will not normally be charged for making a request.
We will respond within one month.
Please contact us via the website contact form if you wish to make a request.
Data Security
We take appropriate steps to protect Personal Information from loss, misuse or unauthorised access.
This includes secure digital storage and password-protected systems where appropriate.
Children's Data
We do not knowingly collect Personal Information from children without parental or guardian consent.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Contact
If you have any questions about this Privacy Policy or your data, please contact us via the website contact form.